Sending prohibited goods and restricted items
Reviewed: 13th January 2026
It is the responsibility of our customers to ensure that any goods being processed through our services do not contain prohibited materials or items and comply with all applicable UK regulations and standards. Reasonable suspicion may arise from factors including but not limited to: unusual weight, sounds, smells, leaking substances, X-ray screening results, or information from courier partners. In cases where we have reasonable suspicion that mail violates these terms, we will delay the processing of your mail while we carry out additional security checks. This may lead to processing delays of up to 10 business days, the opening of mail, and retention of goods. We will notify you within 2 business days if your mail is delayed for inspection.
If mail is found to contain any prohibited goods, we retain the right to withhold and dispose of the items where necessary. We will report suspected criminal activity to the relevant authorities (such as police, HMRC, or Border Force) and will share information in compliance with UK GDPR and Data Protection Act 2018. Where items are wrongfully withheld, we will provide compensation in accordance with our Terms and Conditions. You may appeal any decision to withhold or dispose of items by contacting compliance@ukpostbox.com within 14 days.
In addition to our internal policies, we also have to comply with the external postal/courier services and their relevant transport regulators. If we fail to comply when putting items into their networks, we can be in breach of the legal requirements, including for the transport of dangerous goods which is a criminal offence. We, therefore, adhere to their respective policies on prohibited goods and items that are processed via our facilities. As such, we will remain diligent in ensuring that our customers, and their mail, comply with all relevant policies.
You can find more information about which goods are prohibited or restricted by visiting the websites of major courier services. If you are importing or exporting goods, please refer to our blog post about Moving goods in and out of the UK.
UK Postbox Limited
13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, United Kingdom
Support: support@ukpostbox.com
Security: security@ukpostbox.com
Legal notices: legal@ukpostbox.com
Data protection: dpo@ukpostbox.com
Complaints: complaints@ukpostbox.com
Accessibility: accessibility@ukpostbox.com
Website: www.ukpostbox.com
Registered in England and Wales Company Number: 06723381
MLR registration no: XLML00000192390
ICO registration no: ZA038907