DPO Contact Statement
Reviewed: 29 January 2026
Our Data Protection Officer (DPO)
UK Postbox has appointed a Data Protection Officer (DPO) to oversee our compliance with the UK GDPR and the Data Protection Act 2018 and to act as a point of contact for individuals and regulators.
Primary contact: dpo@ukpostbox.com
Postal: Data Protection Officer, UK Postbox Limited, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, United Kingdom
When to contact the DPO
Contact the DPO if you need help with:
- exercising your data protection rights (e.g., access, rectification, erasure, restriction, objection, portability);
- questions about how we handle your personal data or our lawful bases and retention periods;
- concerns about a possible privacy incident or personal data breach;
- questions about international transfers, sub‑processors or our Data Processing Agreement (DPA); or
- regulator liaison or formal complaints; or questions about Data Protection Impact Assessments (DPIAs) for your own projects involving UK Postbox data.
For faster handling of rights requests, please use our Privacy Webform in the Trust Centre. We route these directly to our privacy case queue and acknowledge receipt.
What to include
To help us respond quickly, please include:
- your full name, account email and (if applicable) Account ID;
- a clear description of your request or concern, with relevant dates and page/URL references;
- any reference numbers (ticket IDs, tracking numbers for items, sub‑processor names, etc.); and
- if you are writing on someone’s behalf, your authority to act and ID details for verification.
We may ask for additional information to verify identity before sharing personal data or making changes to an account.
Our response times
We acknowledge DPO emails within 2 working days via email confirmation. For rights requests submitted via the Privacy Webform, you will receive an automated acknowledgement immediately. For UK GDPR rights requests, we respond within one month (30 days) from receipt of a valid request. Where a request is complex or numerous, we may extend by up to two further months; if we need to extend, we will inform you within one month of your request, explain why an extension is necessary, and provide a revised deadline.
Escalation and complaints
If you are not satisfied with our initial response, you may escalate internally via our Complaints & Escalation Process at https://www.ukpostbox.com/forms/complaints-form before contacting the ICO; internal escalation does not affect your right to complain to the ICO at any time. You also have the right to complain to the Information Commissioner’s Office (ICO):
- ico.org.uk | Tel: 0303 123 1113
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
UK Postbox Limited
13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, United Kingdom
Support: support@ukpostbox.com
Security: security@ukpostbox.com
Legal notices: legal@ukpostbox.com
Data protection: dpo@ukpostbox.com
Complaints: complaints@ukpostbox.com
Accessibility: accessibility@ukpostbox.com
Website: www.ukpostbox.com
Registered in England and Wales Company Number: 06723381
MLR registration no: XLML00000192390
ICO registration no: ZA038907